Effective Date: August 10, 2026
These Terms of Service (“Terms”) govern your access to and use of the website located at tixlock.com and any related services (collectively, the “Service”) operated by TL23 LLC, a Wyoming limited liability company doing business as TixLock (“TixLock,” “we,” “us,” or “our”). By creating an account, purchasing a Lock, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
PLEASE READ SECTION 15 CAREFULLY. IT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.
1. Eligibility
You may use the Service only if you: (a) are at least 18 years of age; (b) have the legal capacity to enter into a binding contract; (c) are a resident of, and physically located in, the United States; (d) are not a resident of the State of Washington or the State of Hawaii; and (e) are not barred from using the Service under applicable law. The Service is not available to residents of Washington State or Hawaii, and is not available outside the United States. TixLock may restrict availability of the Service, or of particular products, in any additional state or jurisdiction at any time and in its sole discretion. The Service is void where prohibited.
2. Definitions
- “Lock” means a non-refundable, conditional prepaid ticket credit purchased through the Service and associated with a single participating team and a single Covered Event.
- “Lock Amount” means the dollar amount you elect to pay for a Lock, subject to any minimum and maximum amounts displayed at the time of purchase.
- “Lock Rate” means the team-specific rate displayed at the time of purchase, which is fixed for your Lock at checkout. Lock Rates are set by TixLock in its sole discretion and reflect, among other factors, each team’s qualification path, expected ticket demand, and TixLock’s inventory position. Lock Rates may change at any time prior to purchase and may differ between teams and between customers purchasing at different times.
- “Qualification” means the associated team’s formal qualification, as determined by the relevant event organizer, to participate in the Covered Event.
- “TixLock Dollars” means the closed-loop ticket credit issued to your account upon Qualification, in an amount equal to your Lock Amount multiplied by your Lock Rate.
- “Covered Event” means an event for which TixLock offers Locks. For the current season, Covered Events are limited to the College Football Playoff National Championship game and the Super Bowl.
3. Nature of the Product
3.1 What a Lock is. A Lock is a reservation product: a conditional, prepaid credit toward the purchase of tickets to a Covered Event. It is a consumer purchase of future ticket-buying value, contingent on your selected team’s Qualification.
3.2 What a Lock is not. A Lock is not a ticket, a security, an investment, a deposit, an insurance product, or a gaming or wagering product. TixLock Dollars have no cash value, cannot be redeemed for cash, cannot be transferred or sold, and can be used only as described in these Terms. You should purchase a Lock only if you intend to attend the Covered Event if your team qualifies.
3.3 Forfeiture. IF YOUR SELECTED TEAM DOES NOT QUALIFY FOR THE COVERED EVENT, YOUR LOCK EXPIRES, NO TIXLOCK DOLLARS ARE ISSUED, AND YOUR LOCK AMOUNT IS NOT REFUNDED IN WHOLE OR IN PART. This is fundamental to the pricing of the product. Do not purchase a Lock unless you understand and accept this.
4. How Locks Work
4.1 Purchase. You select a team and a Covered Event, choose a Lock Amount within the displayed limits, and complete payment. Before you complete payment, the Service displays: (a) your Lock Rate; (b) the face-value ticket price and associated fees for the applicable seating category; and (c) your “Redemption Balance,” the total, all-in amount you will owe at redemption for your ticket(s) if your team qualifies, based on your selected Lock Amount, inclusive of all ticket fees, service fees, delivery fees, processing fees, and applicable taxes. Your Lock Rate and Redemption Balance are fixed for your Lock upon completed payment. The only amounts you may owe at redemption beyond your Redemption Balance are for optional items you affirmatively elect to add at redemption (such as additional products or upgrades), each priced and disclosed before you add it.
4.2 Qualification. If your selected team achieves Qualification, TixLock will credit your account with TixLock Dollars equal to your Lock Amount multiplied by your Lock Rate. Qualification is determined solely by the relevant event organizer’s official determination; TixLock’s records of Qualification are conclusive for purposes of the Service.
4.3 Redemption. TixLock Dollars may be applied only toward: (a) the price of tickets to the specific Covered Event associated with your Lock, as made available by TixLock; and (b) associated fees charged in connection with those tickets (including service, delivery, and processing fees). At redemption, you pay exactly the Redemption Balance displayed and fixed at your purchase under Section 4.1, no additional fees or taxes, plus only the price of any optional items you affirmatively elect to add. TixLock Dollars may not be applied to any other event, product, or charge.
4.4 Redemption window and expiration. TixLock will notify you of the redemption window following Qualification. TixLock Dollars not redeemed during the redemption window, and any unused balance remaining after the Covered Event, expire automatically with no refund, payment, or credit.
4.5 Limits. TixLock may impose per-customer, per-team, and aggregate limits on Lock purchases and may decline any purchase in its sole discretion, with a refund of any amount paid for the declined purchase.
5. Tickets and Fulfillment
5.1 Availability. Ticket quantities, seating categories, and seat locations are subject to availability and allocated by TixLock in its reasonable discretion within the seating category associated with your Lock, if any. Specific seat locations are not guaranteed unless expressly stated at purchase.
5.2 Delivery. Tickets are delivered by mobile transfer or such other method as TixLock designates. You are responsible for maintaining a valid email address and any account required by the ticketing platform used for delivery.
5.3 Fulfillment failure. If your team qualifies and you redeem TixLock Dollars in accordance with these Terms, but TixLock is unable to deliver a ticket, your sole and exclusive remedy is a refund of your Lock Amount (and any additional amounts you paid toward the affected ticket). TixLock is not liable for the market value of tickets, TixLock Dollars, or any difference between face value and secondary-market prices.
5.4 Event changes. If a Covered Event is canceled and not rescheduled, TixLock will refund the Lock Amount for affected outstanding Locks (or, for redeemed Locks, follow the event organizer’s refund protocol for delivered tickets). If a Covered Event is postponed or relocated, Locks and TixLock Dollars carry over to the rescheduled or relocated event, and no refund is owed by reason of the postponement or relocation.
6. Payments
All payments are processed by our third-party payment processor. By submitting payment, you authorize the charge of your Lock Amount and any amounts due at redemption. You represent that you are authorized to use the payment method provided. All amounts are in U.S. dollars and inclusive or exclusive of taxes as indicated at checkout; you are responsible for applicable taxes. Initiating a chargeback with respect to a properly charged, non-refundable Lock Amount is a breach of these Terms and grounds for account termination and cancellation of associated Locks and TixLock Dollars.
7. No Transfer or Resale
Locks and TixLock Dollars are personal to the purchasing account. They may not be sold, transferred, assigned, gifted, bartered, or pledged. Any attempted transfer is void and grounds for cancellation without refund. Tickets delivered upon redemption are subject to the transfer and resale rules of the event organizer and ticketing platform.
8. Accounts
You must provide accurate, current information and keep it updated. You are responsible for safeguarding your credentials and for all activity under your account. One account per person. TixLock may suspend or terminate accounts for breach of these Terms, suspected fraud, or unlawful activity; in the case of termination for breach or fraud, associated Locks and TixLock Dollars may be canceled without refund.
9. Restricted Jurisdictions
The Service is offered only to residents of the United States, excluding residents of the State of Washington and the State of Hawaii. By purchasing a Lock, you represent and warrant that you are a United States resident, that you are not a resident of Washington State or Hawaii, and that your purchase and use of Locks is lawful in the jurisdiction in which you reside and from which you access the Service. TixLock may use geolocation, billing address, and other information to enforce these restrictions, and may cancel, with a refund of the Lock Amount as your sole remedy, any Lock purchased in violation of this Section or from a jurisdiction TixLock subsequently restricts.
10. No Affiliation
TixLock and TL23 LLC are not affiliated with, endorsed by, or sponsored by the College Football Playoff, CFP Administration, LLC, the National Football League, NFL Properties LLC, any athletic conference, any university or member institution, or any team. All event, team, league, and institution names and marks are the property of their respective owners and are used solely to identify the events and teams to which Locks relate.
11. Intellectual Property; Acceptable Use
The Service and its content are owned by TL23 LLC or its licensors and protected by intellectual property laws. You may not: use the Service for any unlawful purpose; scrape, harvest, or use automated means to access the Service; circumvent purchase limits or jurisdictional restrictions; misrepresent your identity or location; interfere with the operation of the Service; or use the Service to develop a competing product. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes in accordance with these Terms.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIXLOCK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TIXLOCK DOES NOT WARRANT THAT ANY TEAM WILL QUALIFY FOR ANY EVENT, THAT LOCK RATES REFLECT ANY PARTICULAR LIKELIHOOD OF QUALIFICATION, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) TIXLOCK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST OPPORTUNITY, OR THE VALUE OF TICKETS ON ANY SECONDARY MARKET; AND (B) TIXLOCK’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR ANY LOCK WILL NOT EXCEED THE TOTAL AMOUNTS YOU PAID TO TIXLOCK IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE JURISDICTIONS, THESE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED.
14. Indemnification
You will indemnify and hold harmless TL23 LLC and its members, managers, officers, employees, and agents from and against claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Service, or your violation of law or third-party rights.
15. Dispute Resolution; Arbitration; Class Waiver
15.1 Informal resolution. Before filing any claim, you agree to contact us at [email protected] and attempt in good faith to resolve the dispute informally for 30 days.
15.2 Binding arbitration. Except as provided in Section 15.4, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration will be conducted in Palm Beach County, Florida or, where the AAA Consumer Arbitration Rules so provide, by videoconference or in a locale convenient to you. The Federal Arbitration Act governs this Section.
15.3 Class action waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.
15.4 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.
15.5 Opt-out. You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your name, account email, and intent to opt out. Opting out does not affect any other provision of these Terms.
15.6 Attorneys’ fees and costs. To the maximum extent permitted by applicable law, each party will bear its own attorneys’ fees, expert fees, and costs in any dispute arising out of or relating to these Terms or the Service, in arbitration or otherwise, regardless of outcome, and each party waives any right to recover attorneys’ fees from the other. This Section does not waive any right to recover fees or costs that cannot be waived as a matter of applicable law, and does not limit any arbitrator or court fee allocations required by the AAA Consumer Arbitration Rules.
16. Governing Law; Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Subject to Section 15, exclusive venue for any permitted court proceeding is the state courts of the State of Florida, and the parties consent to personal jurisdiction and venue there and waive any objection based on forum non conveniens.
17. Changes to the Terms
We may modify these Terms by posting an updated version with a new effective date. Material changes will not apply retroactively to Locks purchased before the change. Continued use of the Service after the effective date constitutes acceptance.
18. General
If any provision of these Terms is held unenforceable, the remainder will remain in effect, except that if the class action waiver is held unenforceable as to a particular claim, that claim (and only that claim) must proceed in court. These Terms are the entire agreement between you and TixLock regarding the Service. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver. Notices to you may be provided by email to your account address.
19. Contact
TL23 LLC d/b/a TixLock [email protected]