Effective Date: August 13, 2026
This Privacy Policy describes how TL23 LLC, doing business as TixLock (“TixLock,” “we,” “us”), collects, uses, and shares personal information when you use tixlock.com and related services (the “Service”). The Service is offered only to users in the United States (excluding residents of Washington State and Hawaii), and this Policy is written for a U.S. audience.
1. Information We Collect
Information you provide. Account information (name, email address, phone number, password); billing details (billing address and payment method details, which are collected and processed by our payment processor; we do not store full card numbers); team selections and Lock purchase history; communications with our support team; and identity or residency information where needed to verify eligibility.
Information collected automatically. Device and usage information (IP address, browser type, operating system, pages viewed, referring URLs, and interactions with the Service), collected through cookies, pixels, and similar technologies, including analytics and tag-management tools. We may derive approximate location from your IP address to enforce jurisdictional restrictions.
Information from third parties. Payment confirmation and fraud signals from our payment processor; delivery confirmations from ticketing platforms used to fulfill redemptions.
2. How We Use Information
We use personal information to: provide and operate the Service, including processing Lock purchases, crediting TixLock Dollars, and fulfilling ticket redemptions; verify eligibility, including age and jurisdiction; communicate with you about your account, purchases, team qualification, and redemption windows; provide customer support; detect and prevent fraud, abuse, and violations of our Terms of Service; analyze and improve the Service; send marketing communications where permitted (you may opt out at any time); and comply with legal obligations.
3. How We Share Information
We share personal information with: service providers that perform services on our behalf, including payment processing, cloud hosting, analytics, email delivery, customer support tooling, and fraud prevention, in each case under contractual confidentiality obligations; ticketing and delivery platforms as necessary to deliver tickets you redeem; professional advisors (lawyers, accountants, insurers) as needed; authorities and other parties where required by law, subpoena, or legal process, or where we believe disclosure is necessary to protect the rights, safety, or property of TixLock, our users, or others; and successors in connection with a merger, acquisition, financing, or sale of assets, in which case this Policy will continue to apply to previously collected information.
We do not sell personal information for money. Certain analytics and advertising cookies may constitute a “sale” or “sharing” / “targeted advertising” under some state privacy laws; where they do, you can opt out as described in Section 6.
4. Cookies and Analytics
We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and understand how the Service is used. You can control cookies through your browser settings; disabling certain cookies may limit functionality. Where required, we honor opt-out preference signals such as Global Privacy Control.
5. Data Retention
We retain personal information for as long as your account is active and as needed to provide the Service, comply with legal, tax, and accounting obligations, resolve disputes, enforce agreements, and maintain records of completed transactions. We then delete or de-identify it.
6. Your Privacy Rights
Depending on your state of residence, you may have the right to: access the personal information we hold about you; obtain a copy of it in a portable format; correct inaccuracies; delete it; and opt out of targeted advertising or the sale/sharing of personal information. To exercise these rights, email [email protected] from your account email address. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your rights. If we decline a request, you may appeal by replying to our decision, and where applicable you may contact your state attorney general.
7. Security
We use administrative, technical, and physical safeguards appropriate to the nature of the information we hold, including encryption in transit, access controls, and use of a PCI-compliant payment processor. No system is perfectly secure, and we cannot guarantee absolute security.
8. Children
The Service is intended for individuals 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact [email protected] and we will delete it.
9. Changes to This Policy
We may update this Policy from time to time. We will post the updated Policy with a new effective date and, for material changes, provide additional notice such as email or an in-Service banner.
10. California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by TixLock to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to [email protected].
Pursuant to California Civil Code Section 1798.83(c)(2), TixLock does not share users’ personal information with third parties for those parties’ direct marketing use unless a user elects that we do so. For more information about our privacy and data collection policies, you may wish to review our Privacy Policy.
If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to [email protected]
Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
11. Contact
TL23 LLC d/b/a TixLock, [email protected]